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How long do I have to make an exchange or return?

You have 14 calendar days to request an exchange or return from the day you receive it. And a total of 20 calendar days from the day you receive it, for it to reach our facilities. In case it is a store pickup, the 14 calendar days begin to count when we notify you that the order arrived at the store.

If the return is not requested within 14 days or if it does not reach us within 20 days after you received your order, it will be rejected and you will have to pay the shipping costs for us to send it back to you, or send us your transport company, prior notice and authorization from us.

To approve the return we will check that the product(s) is (are) in perfect condition, in its original box, unused, no signs of use, no odors, unwashed and with their labels.

*Combo garments that are purchased together, such as the bathroom, must be returned together.

*In 2x1 promotions we will refund the money back as long as both garments are returned new, unworn and with their tags.

*In promotions in which we give away accessories, we will refund the money back as long as the accessories are included.

How do I make an exchange?

At the moment, we only accept size exchange requests directly in Spain and Portugal, excluding the Canary Islands.

Size exchange: access our platform by clicking here and follow the steps (If a garment has been purchased with a sale or promotion price and you want to make an exchange, the initial purchase price will be respected, and vice versa).

Exchange for another garment: access our platform by clicking here and follow the steps. As soon as we receive the returned garment, we will check that it is correct and we will send you the new garment as soon as possible so that you can have it as soon as possible. Remember: If you exchange the garment for another of a lower price, the difference in price will be paid through a gift card to redeem in our store.

The first exchange is free of charge.

How do I make a return?

1. Include inside the package a note with your order number so we can identify it (The number starts with: #R).
2. Put the garments to be returned back in your THE-ARE box and wrap the box in a closed bag or tightly closed wrapping so that it is protected from being opened during transport.
3. Follow the steps on our returns portal.

Prices and options:
- Iberian Peninsula (Spain and Portugal (not islands)):

• Request pick up at home or at work - 7,95€.
• Deliver to a post office with THE-ARE label - 4,75€.
• Ship the items on your own - The charge is at your expense.
• Come to our physical stores (NOT our El Corte Inglés outlets) - Free of charge.

- Balearic Islands:

• Deliver to a post office with THE-ARE label - 5,50€.
• Ship the items on your own - The charge is at your expense.

- European Union (Not Iberian Peninsula):

• Ship the items on your own: The charge is at your expense.
• Deliver to a collection point: Access our platform by clicking here and follow the steps.
• Zone 1: France, Italy, Germany, Belgium, Holland, Luxembourg, Austria, Ireland and the Netherlands - from 16,5€.
• Zone 2: Denmark, Finland, Sweden, Greece, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic and Romania - from 19,0€.

- Canary Islands:

• Ship the items on your own: The charge is on your account. Access our platform by clicking here and follow the steps that appear inside.

To make a return from the Canary Islands, you have to send the package from the National Post Office and send the package by registered mail.

To avoid paying customs, tariffs and any other amount in our country and that we deduct that amount from the return, since we do not assume any amount, it is best that you declare a maximum order value of 2€ when you are going to send it even if the order costs more.

If you are sending a package that weighs more than 2kg, it is better to make two shipments, as this will avoid being stopped at customs and ask us to pay duties on delivery and then deduct it from the return.

When you choose this option, the cost of return and the shipping method are your responsibility.Please send the package with the return to our facilities at the following address

THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
España

- Rest of the world:

• Send through our carrier: Include inside the package a note with your order number so we can identify it (The number starts with: #R). Put the garments to be returned back in your THE-ARE box and wrap the box in a closed bag or tightly closed wrapping so that it is protected from being opened during transport. Access our platform by clicking here and follow the steps.
• Ship the items on your own: The charge is on your account. Access our platform by clicking here and follow the steps.

To make a return on your own, you have to send the package from the national post office of your country and send the package by registered mail.

To avoid paying customs, duties and any other amount and that we deduct that amount from the return, since we do not assume any amount, it is best that you declare a maximum order value of 2$ when you are going to send it even if the order costs more. If you are sending a package that weighs more than 2kg, it is better to make two shipments, as this will avoid being stopped at customs and ask us to pay duties on delivery and then we will deduct it from the return. If you choose this option, you are responsible for the return shipping costs and the shipping method. Please send the package with the return to our facilities at the following address:

THE-ARE
C/ Alaun 9
50197 Plataforma Logística, Zaragoza
Spain

Do you refund the money?

Yes, after approving the return (the items must be in perfect condition), you will receive a confirmation email indicating the amount. And it will be made in the same payment method in which the purchase was made or with a gift card without expiration date. As you have chosen. We only reimburse the cost of the products, never the shipping costs. In the event that we reject your return for items that are not in perfect condition or are out of date, you will receive an email telling you so.

If in a maximum of 14 days, after having received the return confirmation from us, you still do not have the refund in your account, please contact your bank.

Remember that this return and exchange policy is only for orders placed online. Orders purchased in store and/or at El Corte Inglés, have their own policies. Policies are duly indicated in each of the points of sale.

How long does it take for a refund to appear in my bank?

We process returns within a maximum of 5 calendar days from the time we receive them in our warehouse. It usually takes between 5-14 working days for you to receive your refund. It depends on your bank.

What can't I return? Can I return accessories or complements?

Any accessory or complement (jewelry, belts, headbands, scarves, hats, bags, etc.) that appears on the website, even if it is not in the accessories section, and/or any customized or made-to-measure garment cannot be exchanged or returned.

Can I exchange or return an item won in a sweepstakes?

No, sorry!